Employment Opportunities

Budweiser Gardens is managed by OVG360. OVG360, a division of Oak View Group, is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. With a portfolio of more than 200 client-partners spanning arenas, stadiums, convention centers, performing arts centers, cultural institutions, and state fairs around the globe, OVG360 provides a set of services, resources, and expertise designed to elevate every aspect of business that matters to venue operators. Service-oriented and driven by social responsibility, OVG360 helps facilities drive value through excellence and innovation in food services, booking and content development, sustainable operations, public health, public safety, and more.  

OVG360 is an equal opportunity employer and our employment decisions are made without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or Provincial laws, except where bona fide occupational qualifications apply.

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Group and Suite Experiences Manager

TITLE:                         Group and Suite Experiences Manager

 

REPORTS TO:            Director of Marketing

 

SUPERVISES:             Group Experiences Coordinator, Group Experiences Interns

                                   

ENTITY:                      Budweiser Gardens

 

GENERAL STATEMENT OF DUTIES:

  • The Group and Suite Experiences Manager contributes to an exceptional client experience with an emphasis on selling and servicing group tickets and suite rentals for Budweiser Gardens in London. This position works with our Director of Partnerships and Premium Seating Manager to cultivate new and existing relationships with the London business community and promotes ticket packages for our family shows, concerts, and sporting events

 

JOB FUNCTIONS (including, but not limited to…):

  • Responsible for sales, marketing and solicitation of new and ongoing Group ticket and suite rental business opportunities
  • Promotes group experiences and suite rentals for select family shows, concerts, dinner packages and other event related expenses
  • Assist in development and implementation of all aspects of sales plans focused on group experiences, including budget and goals, for family shows and select events
  • Build and maintain strong relationships with clients & tenant teams
  • Assist with the development and implementation of revenue and expense budget for Group Experiences Department
  • Track and manage weekly sales and activity reports
  • Responsible for the continued development of Group Experiences and Suite rental programs, including creation of new revenue streams for department and venue
  • Interview, select, mentor and evaluate Group Experiences interns each semester; partner with HR for postings and offers
  • Active member of the onsite marketing team, aligning objectives and goals to those of the department and venue
  • Building liaison between all suite rental clients and OVG Hospitality personnel.
  • Facilitate distribution of event tickets, welcome packages and post-event surveys to all suite rental clients
  • Collaborate with the Director of Partnerships and Premium Seating Manager in pursuing and booking suite rentals, processing payments, and providing information regarding upcoming rental opportunities to the rental contact list
  • Manage Group Experiences and Suite Rental web pages on Budweiser Gardens website and specialized CRM (ex. Salesforce).
  • Submits regular activity reports and performs related duties as required
  • Develop and maintain productive relationships with both established clients and foster relationships with prospective and new clients
  • Create and maintain the Suite Rental Handbook
  • Exercise discretion and utilize independent decision-making during events that will best represent Budweiser Gardens and serve the client.
  • Provide excellent customer service assistance to internal/external clients and Exemplify the Great Experience philosophies

 

QUALIFICATIONS:

  • BS or BA degree (or equivalent experience) required with a minimum of 2 – 4 years of sales management experience.  Strong management, motivational & organizational skills required.
  • Ability to handle a high volume of inbound and outbound phone calls
  • Demonstrated ability to function in a fast paced, high-pressure environment.
  • Ability to work independently and as part of a team
  • Detail oriented
  • Exemplary customer service & communication skills and the ability to handle multiple tasks and priorities simultaneously
  • Ability to travel as required, provide own transportation
  • Possess or the ability to acquire a valid driver’s license
  • Proficient computer skills in Windows including MS Outlook, Word, PowerPoint, and Excel.
  • Must be available to work a flexible schedule including long hours, nights, weekends, and holidays

 

ACCOUNTABILITIES:

  • Oversee Group Experiences Coordinator, Interns and the sales, operations and overall effectiveness of the Group Experiences Department.  Maintain a high standard of excellence in regard to group sales, customer service, public perception, customer relations, and employee commitment.  Responsible for assisting in ensuring the Group Experiences Department meets or exceeds the sales budget and performance management goals.

 

AUTHORITY:

  • Assist in hiring, evaluating and supervising Group Experience Coordinator and Interns.  

 

INTELLECTUAL / SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

INTELLECTUAL / SOCIAL DEMANDS
While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will usually be in a leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including the ability to direct/motivate/inform staff and foster collaboration, greeting and directing clients verbally and in writing. Employee must be able to recognize and resolve conflicts and be able to openly communicate in writing and verbally in the English language with clients and determine an optimal solution to their concern. Employee will frequently communicate via telephone, email and in-person with others and exchange accurate information. This position requires employee to frequently work both independently and as part of a team.

 

PHYSICAL DEMANDS:

While performing the duties of this job, the employee will frequently operate a computer and other office devices such as ticket equipment and software, calculators, cell phone, copy machines, faxes, and printers. Employee will also frequently move about inside and outside a large facility before/during/after events, while directing clients/groups to desired locations. Employee must constantly communicate via radio, cell phone, email and in-person with others and exchange accurate information. Employee will need to be available via cell phone to respond to client and facility needs. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

 

WORK ENVIRONMENT:

The duties of this position are performed primarily indoors in an office environment.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

 

CLICK HERE TO APPLY


Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

 

Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

 

EEO
Oak View Group is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law

IT/Audio/Video Manager

TITLE:                         IT/Audio/Video Manager

 

REPORTS TO:            Director of Operations

 

SUPERVISES:             Part-Time Video/Sound Personnel

                                   

ENTITY:                      Budweiser Gardens

 

Qualifications:

  • Associates or bachelor’s degree in electronics technology, information technology, or related field preferred or relevant work experience in lieu.
  • 2-3 years of experience in IT/AV technical support in a public assembly venue
  • Demonstrated knowledge of Audio, Video, and Information Technology Systems
  • Understanding of arena/event sound systems and video production
  • Familiarity with the terminology used in Event Center and Sports settings with regards to IT and AV
  • Knowledge of customer service practices
  • Graphical content creation skills and experience using Photoshop, InDesign, and other similar programs preferred
  • Experience with OES clock/scoreboard/video display packages & Daktronics video systems preferred
  • Experience with click effects/ Motion Rocket Sports Video Control System preferred
  • Knowledge of CCTV, Chubb security systems,
  • Ability to remain calm, solve problems in a fast-paced, stressful environment
  • Demonstrated supervisory experience
  • Strong communication and interpersonal skills
  • Ability to work evenings, weekends, and holidays
  • Ability to climb stairs and ladders and lift 40 lbs. unaided

JOB FUNCTIONS:     

  • Responsible for venue Information Technology working closely with administrative staff and the external IT service provider to resolve both software and hardware requirements. Including but not limited to telephone systems, Chubb security systems, cable systems. Venue network.
  • Planning for capital projects and future development related to technical services.
  • Basic desktop IT support including user creation, user management, file management, basic networking, and software updates.
  • Performs routine computer maintenance on all user workstations
  • Develops and records sound clips for use on the interior and exterior sound systems.
  • Manages the House Video and Sound Systems.  Provides support for all events as required.
  • Responsible for the operation of the Clearcom system and equipment.
  • Responsible for the management of the House Lighting Systems
  • Works with the Event Manager to ensure all the house lighting and sound requirements and IT needs are fulfilled for all events.
  • Other duties as required.

ACCOUNTABILITIES:

Competent as defined by the Occupational Health and Safety Act. Maintain a high standard of excellence regarding public perception, customer relations, and employee commitment.  Make sure that the building is safe and ready at all times, for whatever the building is needed for.

 

INTELLECTUAL / SOCIAL DEMANDS
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in a leadership role; this requires directing others either verbally or in writing to complete tasks in the prescribed time frame.  This position also requires constant use of interpersonal skills including the ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, and being able to openly communicate in writing and verbally with clients and co-workers.

 

PHYSICAL DEMANDS:

While performing the essential functions of the job, constantly moves about the facility and event site before, during, and after events to service clients and supervise staff; constantly communicates via telephone, email, and in-person with others to exchange accurate information.

 

WORK ENVIRONMENT:

The essential functions of this position are usually performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location and is minimal during non-event times.

 

CLICK HERE TO APPLY


Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO
Oak View Group is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.