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Policies

Lost and Found

Lost and Found is located in the Administration Office at Gate 4 off Dundas Street. Articles found during an event are kept through the next day and then are stored for 30 days. For more information, please call 667-5730.

50/50 Draws

Many of our events have 50/50 draws for various charities and nonprofit organizations that occur before the event starts and during intermissions. If your number is called on the video boar, please proceed to Gate 1 Guest Services to claim your prize. 

For all information pertaining to 50/50 at London Knights hockey games, please contact the hockey club directly at info@londonknights.com. For all information pertaining to 50/50 at London Lightning basketball games, please contact the Lightning directly at info@londonlightning.com

For Budweiser Gardens events, unclaimed 50/50 prizes will be held for one year until the funds are released to the charity. Please contact Judy Sullivan at 519-667-5730 to claim your prize or check your ticket, if prizes are unclaimed at the event. 

Unclaimed 50/50 Prizes:

2016 Rookie Tournament - Sunday, September 18 1:00pm Game (Ottawa Senators vs Montreal Canadiens). 

Camera Policy

Many guests are extremely excited about seeing their favorite artist perform and want to ensure that this special moment is preserved by taking pictures. To ensure you fully enjoy your experience at Budweiser Gardens and are never disappointed or inconvenienced; we would like to provide you with the Budweiser Gardens standard camera policy and some general information about taking pictures at our events.

It is extremely important to know that each show will have its own unique restrictions on photography and video; but generally the following standard restrictions apply to all Budweiser Gardens shows:

  • No Video Recording from any source
  • No Audio Recording from any source
  • No Professional Cameras

Definition of Professional Cameras

Budweiser Gardens defines a professional camera as “a camera, digital or otherwise, with a detachable/interchangeable lens of any size/type.”

Additionally, Budweiser Gardens staff reserves the right to restrict use of other types of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue’s interests.

Show-Specific Camera Policy

Every event or show that comes to Budweiser Gardens may also have their own unique camera policy. There are a wide range of restrictions a show may place on the venue and many variations such as no cameras permitted; no flash photography; disposable cameras only, etc… These policies are determined by each show in order to protect the performers and/or prevent unauthorized pictures from being distributed. In most cases, Budweiser Gardens will not be advised of the show specific camera policy until the day of the show. We will make every effort to ensure the show specific camera policy information is made available to the general public as soon as possible. If you are not sure if your camera qualifies as a professional camera or would like to confirm if any additional restriction above the standard policy are in effect it is highly advised that you contact Budweiser Gardens by calling 519-667-5700 for more information or check with Guest Services when you arrive.

Please note that in all instances the show camera policy supersedes the Budweiser Gardens standing camera policy.

Smoking

Budweiser Gardens is a smoke-free building, including all restaurant/bar areas and suites. Global Spectrum Facility Management is committed to the health and safety of our employees and our patrons.

A re-entry system is available for smokers during all events at Gate 2 and for certain events Gate 4 will also be available. Please note: anyone found smoking inside Budweiser Gardens will be ejected from the arena and may be subject to the maximum fines as per Ontario's Smoke-Free Act.

Mediacal marijuana and electronic cigarettes are also not allowed to be used within Budweiser Gardens.

ATM

The Budweiser Gardens has four ATM’s for patron use. There are two ATMs located by section 110, one at section 104 and one at section 308.

Bag Searches

Bag searches are dictated by the show and/or the demographic and past history. Please abide by the camera policy of no video recording from any source, no audio recording from any source and no professional cameras are to be permitted inside the building. Please see camera policy for more information.

Code of Conduct

Budweiser Gardens is committed to providing an entertaining experience to all patrons and a safe work environment for such patrons and staff.  As such, any verbal or physical harassment or other abusive behavior towards other patrons or staff members will not be tolerated by management and may in management’s discretion result in the responsible party being ejected from the venue and/or having their season tickets, premium seating license or tickets to any future events (as applicable) cancelled without refund.

Prohibited Items

  • Aerosol Cans
  • Air Horns or any other noise maker may also be prohibited at the discretion of management
  • Alcoholic Beverages or Illegal Drugs
  • Animals (Except Certified Service Dogs for the Disabled)
  • Backpacks
  • Beach Balls, Helium Balloons or Other Inflatables
  • Professional Cameras or Video and Audio Recording Devices
  • Confetti, Fireworks, Firearms or Other Weapons
  • Glass, Plastic or Metal Containers
  • Ice Chests (Coolers) or Thermos Containers
  • Laser Pointers
  • Outside Food and Beverage
  • Parcels, Packages or Items the Contents of Which Are Not Displayed
  • Skateboards or Roller Blades
  • Sticks or Clubs (Including Signs or Banners Attached to Sticks)
  • Selfie Sticks
  • Drones
  • Folding Chairs
  • Water Bottles or Mugs

Prohibited items also include any items that in the judgment of facility management pose a safety hazard or diminish the enjoyment of an event by other guests.

  • Guests are not permitted to bang or hang on glass at ice events.
  • No objects may be tossed or thrown in any area of the Budweiser Gardens.
  • Shirts and Shoes are required to be worn at all times.
  • Banners are subject to Budweiser Gardens Management Approval.
  • No gang colours permitted.

This list is subject to change without notice by Budweiser Gardens Management.