Where do I go if I need assistance?

Any member of our event staff (ushers/ticket takers) can provide assistance. They can be identified by their grey jackets. You can also visit the AM980 Guest Services Desk located just inside gate 1 by section 112 for any and all questions or concerns.

Does Budweiser Gardens provide a coat check?

Unfortunately, we do not offer a coat check service.

What time do doors open to the public for each event?

Typically doors open 1 hour prior to each event. Please be sure to check the event page on our website for the correct time.

Can I smoke when attending a Budweiser Gardens event?

Smoking of any kind is prohibited within Budweiser Gardens, however, we do provide designated smoking areas at every event. A re-entry system is available for smokers at all events via Gate 2 across from section 112/113. Our friendly staff will be more than happy to inform you when the smoking gate(s) are open and direct you to them.

At what age do I need to purchase my child a ticket?

Generally, children 24 months and younger are admitted free of charge for family events as long as they are sitting on a lap unless otherwise stated. For all other performances, all patrons require a ticket. Please check out the event page to get specific ticketing details for children.

How old must children be to attend an event without being accompanied by an adult?

Children 12 years of age and under MUST be accompanied by a parent or guardian 18 years of age or older when attending all events.

Can I bring my camera to a Budweiser Gardens event?

Camera policies are subject to change for each event and are dictated by the artist/artist management. Please see our policies page for our standard camera policy. Click here to see the policies page.

Are there ATMs inside the building?

Yes, ATM’s can be found near Gate 1 beside the London Knights Armoury, on the concourse outside of section 104 and beside the Jack Daniel’s Bar across from section 308.

Where is the lost and found located?

On the night of the event, any lost and found items are collected at the AM980 Guest Services Desk beside gate 1. To inquire about a lost and found item following the event, please call 519-667-5730.

Can I bring outside food or beverage into the venue?

Budweiser Gardens prohibits all outside food and beverages from being brought into the venue. If you have an allergy or medical/dietary restriction that requires you to carry a specific item, please contact Patrick McLaughlin at [email protected].

Can I leave the venue and come back once the doors have opened?

Budweiser Gardens has a no re-entry policy. If you wish to leave the building to smoke during the event, please use the designated smoking gate(s). If you wish to leave the building for any other reason, please visit the AM980 Guest Services Desk beside Gate 1.

Who can I speak to about an outstanding staff member

We love to hear great things about our staff. If you have a great experience with us, please share it with us the night of the event at the AM980 Guest Services Desk beside gate 1 or in the following days by calling 519-667-5700 or emailing [email protected].

Did you know?

Each show designs and runs their own set, lighting, and sound. In most cases, this equipment travels with the tour and is set up the morning of the show. Some tours even travel with their own stage.

Some shows travel with as little as 1 semi-truck of equipment to load in the morning of the show. Other shows like Cirque Du Soleil can travel with 27 semi-trucks and take two days to set up.

Our friendly ushers are a great resource for seating issues, noise/volume concerns, other patron concerns and any displeasure you may experience while attending an event.

Wheelchair escorts are available from any gate at Budweiser Gardens. This service can be arranged when you arrive at the event. Simply speak with your ticket taker and we will have someone pick you up and bring you back to the gate at the end of the event.

We offer hearing assist for some quieter shows. If you have/are having trouble hearing a show, please see the AM980 Guest Services Desk if this service is available.

All set times, intermission lengths, camera policies and additional security measures are dictated by artist management.

Why am I seeing a charge from Spectra Ontario Food Services on my credit card?

There was a credit card processing error which occurred at the bars and concession stands at Budweiser Gardens from October 2017-Feb 2017, in which tip amounts were not being captured in the gateway. At the time of purchase customers were only charged the food or beverage total without a tip (if applicable). Any tips that were not processed from October 2017-Feb 2017 were processed on March 17, 2018. We apologize for this inconvenience. Should you have questions or concerns, please call Kelsey Campagna at 519-667-5752.